Terms & Conditions

1. Acceptance of Terms

By accessing or using urbansprouts.in, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully. If you do not agree with any part of these terms, please refrain from using our website.

2. Website Ownership

All content available on this website, including text, images, graphics, logos, designs, and other materials, is the property of Urban Sprouts and is protected by applicable intellectual property laws.

3. Product Availability & Orders

All products displayed on our website are subject to availability and order confirmation.

• Orders may be cancelled within 1 hour of placement.

• Once an order has been shipped, cancellations are not permitted.

• Urban Sprouts reserves the right to limit quantities or cancel orders at its discretion.

4. Pricing & Payments

• All prices are listed in Indian Rupees (INR).

• Prices and product availability are subject to change without prior notice.

• Payments are processed securely through trusted payment gateways, including Razorpay and PhonePe.

• Urban Sprouts reserves the right to refuse or cancel any order for any reason.

5. Shipping & Delivery

• Orders are typically dispatched within 1–3 business days.

• Delivery across Tamil Nadu and selected locations in India generally takes 3–7 business days.

• Shipping charges, if applicable, will be displayed during checkout.

• Tracking details will be shared via SMS or email once the order is shipped.

6. Refund & Cancellation Policy

Refunds may be provided under the following circumstances:

• Damaged products received during delivery.

• Incorrect products delivered.

• Order cancellations requested within 1 hour of placement.

Approved refunds will be processed within 5–7 business days through the original payment method.

For assistance, contact us at support@urbansprouts.in.

7. Privacy Policy

We collect information such as:

• Name

• Email Address

• Phone Number

• Billing and Shipping Address

• Browsing and Purchase History

This information is used to process orders, improve customer experience, and provide better services.

We do not sell, rent, or trade your personal information. Information may be shared only with trusted partners such as payment gateways (Razorpay, PhonePe) and logistics providers for order fulfillment.

For complete details, please refer to our Privacy Policy.

8. Use of Website

Users agree not to:

• Engage in fraudulent activities.

• Upload or distribute malware, viruses, or harmful code.

• Violate any applicable laws or regulations.

• Interfere with the operation or security of the website.

Urban Sprouts reserves the right to restrict or terminate access for users who violate these terms.

9. Intellectual Property

All trademarks, logos, product names, content, and branding displayed on this website are the exclusive property of Urban Sprouts.

Any unauthorized reproduction, distribution, modification, or commercial use is strictly prohibited without prior written permission.

10. Limitation of Liability

Urban Sprouts shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of this website or its products.

Our total liability shall be limited to the amount paid by the customer for the applicable product or service.

11. Changes to Terms

Urban Sprouts reserves the right to modify or update these Terms & Conditions at any time without prior notice.

Continued use of the website following any updates constitutes acceptance of the revised terms.

We encourage users to review this page periodically.

12. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Email: support@urbansprouts.in

Phone: +91 8903040587

Address:
RAASI OIL MILLS
574/D, Subhalakshmi Nagar Extension,
Kangeyam Road, Vijayapuram,
Tiruppur – 641606, Tamil Nadu, India.