Privacy Policy

At Urban Sprouts, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide while using our website.

Information We Collect

We may collect the following information when you visit our website or place an order:

• Full Name

• Email Address

• Phone Number

• Billing and Shipping Address

• Order and Purchase History

• Device and Browser Information

• Payment Information (processed securely through trusted payment gateways such as Razorpay and PhonePe)

How We Use Your Information

The information collected is used to:

• Process and fulfill your orders

• Deliver products to your specified address

• Send order confirmations, updates, and delivery notifications

• Provide customer support and respond to inquiries

• Improve our products, services, and website experience

• Share promotional offers, discounts, and updates (only when permitted)

Payment Security

All online payments are processed through secure and trusted payment partners, including Razorpay and PhonePe. Urban Sprouts does not store your complete payment card details on our servers.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. Your information may be shared only with:

• Payment service providers (Razorpay, PhonePe, etc.)

• Shipping and logistics partners for order delivery

• Service providers who assist in website operations and customer support

All such partners are required to maintain the confidentiality and security of your information.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve our services. You may choose to disable cookies through your browser settings; however, some website features may not function properly.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Email: support@urbansprouts.in